Frequently Asked Questions

How much do I need to pay to reserve a property?

Once the Landlord has agreed to accept your application (subject to references and contract) we will ask for a holding deposit equating to one week’s rent. Upon successfully passing the referencing stage of the application, the holding deposit paid will count towards the total balance of rent and deposit owed before the tenancy start date. You risk losing your deposit in the event you provide inaccurate or misleading information on your application, fail a right to rent check, do not all reasonable steps to enter into a tenancy agreement or unilaterally withdraw your application. 

What references do you require?

We will ask for your address history for the last three years and complete a credit check on each individual tenant. We will also require a reference from your existing Landlord or Letting Agent (if you are currently renting) as well as a written reference from your employer. If you are self-employed, we will ask for an accountant’s reference and most recent set of submitted accounts.

Who is responsible for utility bills & council tax?

Utility bills, including Council Tax is your responsibility unless stated otherwise in the tenancy agreement. You will need to choose your supplier upon moving in and ensure accounts are closed when you vacate.

Can I have a pet?

You cannot have any pets unless we have permission from the landlord/ourselves in writing. You must consult us prior to obtaining a pet and submit a written request to have a pet stating age/type/breed.

What security deposit is required and how do I get it back?

The deposit normally equates 1 month's rent (sometimes up to 5 weeks rent) and will be held throughout the tenancy in a government approved deposit scheme. It will be returned at the end of the tenancy subject to the property being left in a good condition without any claim for potential damages beyond fair wear and tear.

How do I pay the rent?

The rent is usually payable per calendar month, monthly & in advance by standing order. As a tenant you are responsible for ensuring the rent is paid in full and on time. We will give you a standing order mandate when you sign your tenant agreement and you will need to complete this and forward it to your bank. They will then set up a standing order for the rent to be paid, which will mean payments are paid directly from your bank to our designated account automatically.  You will need to cancel the standing order before leaving the property.

Do I need insurance?

YES! You should take out contents insurance not only to cover accidental damage to the Landlord’s contents, buildings, fixtures and fittings but also to protect your own possessions. The landlord is responsible for insuring the building.

How often are property checks completed?

If the landlord instructs up to manage the property you are renting, we have an obligation to conduct regular periodic property checks. This is to ensure the property is not in need of repair, that you are looking after the property and discuss any problems you may be experiencing. You will be given notification when an inspection is due to be conducted and they will usually be every 4-6 months.

What should I do if a repair or maintenance problem arises?

In the event of maintenance or a repair being required please contact us (of your landlord if we are not managing the property) at the earliest possible time in order to minimise any problem that could subsequently arise. Trades persons will be alerted and dependent upon the nature and urgency of the task will respond accordingly.

Simple precautionary procedures should then be taken by you to prevent any additional problem arising e.g. turn off water at the stopcock if necessary, isolate electric or gas supplies at the mains where required.

If you have a question that is not answered above, please do not hesitate to use the contact us section of this website to get in touch us for clarification!

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